Privacy policy

Last updated: 15 October 2026

This Privacy Policy explains how Lunieve ("we", "us") collects, uses and shares your personal information when you visit www.lunieveofficial.com, place an order or contact us. Our store is hosted on Shopify.

What we collect

  • Contact and order details: name, email, phone, billing and shipping address, and the items you order.
  • Payment details: payments are processed by our payment providers using the payment methods available at checkout. We do not store your full card number.
  • Device and usage information: IP address, browser, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Messages: anything you send us by email or through our contact form.

How we use it

  • To process and deliver your order, handle returns and provide customer support.
  • To send order updates and, if you opt in, marketing emails. You can unsubscribe at any time.
  • To keep the store secure and prevent fraud.
  • To understand how the site is used and improve it, including measuring our advertising.
  • To meet legal obligations.

Who we share it with

We share information as needed to run the store: with Shopify, payment providers, our fulfilment and shipping partners, email and analytics providers, and advertising platforms where permitted. Some of these providers are located in different countries, so your information may be stored or processed outside your country of residence.

Cookies

We use cookies to keep your cart working, remember your preferences and measure site performance and advertising. You can manage cookies in your browser settings and any privacy controls available on our website.

Your choices and rights

Depending on applicable law, you may have rights to access, correct or delete your personal information, object to or restrict certain processing, or opt out of marketing. Email support@lunieveofficial.com to make a request. We will respond within the timeframe required by applicable law. You may also have the right to raise a complaint with your local data protection authority.

Security and retention

We take reasonable steps to protect your information, and we keep it only as long as needed for the purposes above or as required by law.

Contact

Lunieve
CNPJ: 46.842.556/0001-26
Business address: 12600 Roosevelt Boulevard North, QL L24, St. Petersburg, Florida 33716, United States.
Email: support@lunieveofficial.com

Please contact us before sending a return; the business address may differ from the appropriate return address.