Refund policy

Change-of-mind returns

Contact us within 30 days of delivery to request a return of unworn jewellery in its original condition. The customer pays return postage for a change of mind or incorrect size choice. Contact us before sending an item so we can provide the correct return instructions.

Your consumer rights

Nothing in this policy excludes, restricts or replaces rights that cannot lawfully be excluded under the consumer protection laws applicable to your purchase. Where goods are faulty, unsafe, misdescribed or otherwise fail applicable legal guarantees, we will provide the remedy required by law and cover reasonable return costs where required. Any mandatory cancellation or withdrawal rights take precedence over our voluntary change-of-mind conditions.

For help with a return, email support@lunieveofficial.com. Please wait for return instructions before posting an item.